Privacy Policy

Hotel HEIGAvns, Shillong, Meghalaya, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

1. Interpretation and Definitions

The terms used in this Privacy Policy have the following meanings, whether they appear in singular or plural form.

2. Definitions

• Company: Refers to Hotel HEIGAvns, Shillong, Meghalaya, also referred to as "We", "Us", or "Our".
• Cookies: Small files stored on your computer or mobile device that contain information about your browsing activity.
• Country: Refers to Meghalaya, India.
• Device: Any device used to access our website, including a computer, smartphone, or tablet.
• Personal Data: Any information relating to an identified or identifiable individual.
• Service: Refers to the Hotel HEIGAvns website and the services provided through it.
• Service Provider: Any third party or individual engaged to process information, facilitate our services, or assist in analyzing website usage.
• Usage Data: Information collected automatically when visitors use our website, such as page visit duration.
• Website: Refers to Hotel HEIGAvns, accessible at www.hotelheigavns.com .
• You: Refers to the individual accessing or using our website, or the organization on whose behalf the individual is accessing or using the website.

3. Collection and Use of Personal Data

We may collect personal information that you voluntarily provide when making enquiries, requesting reservations, or contacting us. This information may include your name, email address, phone number, and booking-related details.

4. How We Use Your Information

The information collected may be used to:

• Respond to your enquiries and requests.
• Process and manage hotel reservations.
• Provide customer support and assistance.
• Improve our website and guest experience.
• Maintain the security and proper functioning of our services.

5. Cookies and Usage Data

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website. You can manage cookie preferences through your browser settings.

6. Sharing of Information

We do not sell your personal information. Information may be shared with trusted service providers where necessary to operate our website, manage reservations, or provide requested services, subject to appropriate safeguards.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page. Guests are encouraged to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Hotel HEIGAvns, Shillong, Meghalaya.